Two ways in. Agents send a recording link from their helpdesk, customer records in 2 minutes. Or customers self-report through an in-app feedback widget with video, screenshots, and narration. Either way, Sniffer AI generates repro steps, root cause, and a suggested fix. Agent escalates with the full answer without ever being technical.
Lower cost per ticket. Higher CSAT. Fewer bouncebacks.
No install for customers. Works inside your helpdesk. 14-day free trial.
Sends a recording link from Zendesk
One click inside the ticket sidebar. Link auto-generates and copies to clipboard.
Records their screen in the browser
No download, no extension. Customer clicks the link, records, and submits. Takes 2 minutes.
Generates the full technical report
Repro steps, root cause, suggested code fix. Console + network auto-attached.
Escalates to engineering with the full answer
One-click Jira/Asana ticket. Engineering gets video, AI analysis, and device info. No back-and-forth.
Customer never had to explain twice. Agent never needed to be technical.
From first message to Jira ticket
Fewer follow-ups, fewer re-opens
Resolved faster, less friction
Engineering gets the answer first time
Whether the agent sends a link or the customer self-reports through the widget, every issue gets the same AI analysis: repro steps, root cause, and suggested fix.
Customer says “checkout is broken.” Agent clicks “Request Recording” in Zendesk. Customer clicks the link, records their screen in the browser. No install, no extension.
A small widget lives inside your app. Customer hits the feedback button, captures a screenshot or recording, and describes the issue. The agent does nothing until the AI report arrives in their helpdesk, fully packaged.
Agent asks 5 follow-up questions over 3 messages. Customer gets frustrated and churns. Average time: 45 minutes just gathering context.
Agent sends a recording link. Customer records in 2 minutes. AI generates the full report. Total agent time: under 5 minutes.
Escalation says “checkout is broken.” Engineering can’t reproduce. Ticket bounces back. Customer waits another week.
Escalation includes video, numbered repro steps, the root cause, and a suggested fix. Engineering resolves it on first look.
Every ticket looks isolated. No way to tell if 1 or 100 customers are hitting the same bug. Critical issues hide in the queue.
Smart Error Grouping shows “23 other customers reported this same issue.” Agent instantly knows the priority and scope.
Customer submitted a bug through the app last week. Agent never saw it because it went to a spreadsheet. Now the customer is on live chat, repeating everything from scratch.
Every report — whether from the feedback widget, recording link, or auto-detection — arrives in the helpdesk as a complete AI-analyzed ticket. Nothing falls through the cracks.
No technical knowledge required. The agent stays in their helpdesk the entire time. Sniffer handles the technical capture and AI analysis in the background.
Instead of asking follow-up questions, agent clicks “Request Recording” in the Sniffer sidebar inside their helpdesk. A single-use recording link is generated and sent to the customer automatically.
10:02 AM · 15 seconds
Customer hits the feedback button inside your app, records their screen or takes a screenshot, and describes the bug. Console logs and device info are auto-captured. AI report arrives in the agent’s helpdesk without the agent doing anything. Agent picks up at step 4.
Alternative path · Agent effort: 0 min until report arrives
Video is analyzed. Console errors, network failures, and device info are auto-captured alongside the recording. AI generates numbered reproduction steps, identifies the root cause, suggests a code fix.
10:05 AM · 30 seconds
Recording appears in the ticket with the full AI analysis. Agent can watch the video, review the repro steps, see the root cause, and escalate to Jira or Asana with one click. The entire technical context travels with the ticket automatically.
10:06 AM · 1 minute
“We’ve identified the issue and escalated it to our engineering team with a full report. You should see a fix shortly.” Customer is happy. Agent moves to the next ticket. Total time: 5 minutes.
10:07 AM · Total: 5 minutes from first message to resolution
Agent clicks a button in their helpdesk. Customer gets a link. They record their screen in the browser. No install, no extension, no account. Video arrives with console logs, network errors, and device info automatically attached. The agent never touches any of that.
Ticket: Checkout not working
#4821
Sarah M. (Customer)
Hi, I tried to checkout but the page just goes white after I click pay. Please help!
Agent Lisa
Hi Sarah! I’ve sent you a quick recording link so we can see exactly what’s happening on your end. Just click the link, record your screen, and submit. Takes about 2 minutes!
Embed a small feedback button in your app. When a customer hits a bug, they click it take a screenshot, record their screen, or describe the issue. Sniffer auto-captures console logs, network errors, and device info. AI generates the full report and delivers it to your helpdesk. The agent’s first interaction with this bug is reading the finished AI analysis.
Report an Issue
✕
📸
Take Screenshot
📹
Record Screen
Describe the issue
The checkout page goes blank when I…
Widget appears as a floating button in your app
The agent doesn’t need to understand what “TypeError at checkout.js:142” means. They just see the AI report, hit “Escalate to Jira,” and the entire analysis travels with the ticket. Engineering gets the root cause, reproduction steps, and suggested fix on the first look. No back-and-forth. No bounceback.
AI Analysis Report
Reproduction Steps
1
Navigate to /checkout
2
Click “Pay Now” button
3
Page shows blank white screen
Root Cause
⚠
TypeError at checkout.js:142
Suggested Fix
Add null check before payment initialization
The entire workflow happens inside Zendesk, Intercom, HubSpot, or Freshdesk. Request a recording, watch the video, review the AI report, and escalate to engineering without switching tools.
Zendesk
“Request Recording” in ticket sidebar
Intercom
Send link from live conversation
HubSpot
Attach to Service Hub tickets
Freshdesk
Request recording from ticket view
When an agent opens a ticket, Sniffer shows a banner if other customers have reported the same bug. The agent immediately knows the scope and can tell the customer “we’re aware of this and our team is on it.” Support managers see Trending Issues ranked by customer impact.
TypeError on /checkout · First seen 3 days ago · Trending ↑
Trending Issues This Week
🔥 23
Checkout TypeError
↑ Critical
12
Payment API 502
↑ High
5
Safari Filter Bug
Medium
No. The recording link opens in the browser. No extension, no download, no account. Customer clicks, records, submits.
Zendesk, Intercom, HubSpot, and Freshdesk. The “Request Recording” button appears directly in the ticket sidebar.
Configurable: 30, 60, or 90 days. Enterprise customers can set custom retention. Any recording can be deleted at any time.
Customers can blur sensitive areas before submitting. Console logs auto-redact credit card numbers and SSNs. All data encrypted in transit and at rest.
The recording link is agent-initiated: the agent sends a link and the customer records. The feedback widget is customer-initiated: it lives inside your app and customers can report bugs anytime without contacting support first. Both paths produce the same AI analysis. Use recording links for reactive support and the widget for proactive bug capture.
No. The agent sends a link, reviews the AI-generated report (written in plain language), and escalates with one click. Sniffer handles all the technical capture.
14-day free trial. No credit card. Your agents will thank you.
